Customer Reviews
rolled this out onto the deck and she’s been sunbathing, bird-watching, and judging the neighbors ever since. it’s roomy, sturdy, and easy enough to move when we want to rearrange. honestly, she uses it more than her actual bed. no complaints from either of us.
my cat luna always wanted to go outside, but i was worried. now she spends hours in this catio safely exploring. she’s way more relaxed now — and i get some peace too!
i set this up on our patio and my cat milo loves it. he stretches out, watches birds, and just chills in the sun. it’s sturdy and easy to roll around when i need to move it.
1.What should I do if the logistics tracking hasn't been updated?
We will deliver your products to the logistics provider as soon as possible after receipt of the order,and you will receive the tracking number. Please check the shipping progress on the logistics provider's website. Please be patient as there may be a delay between shipping and the logistics provider's scanning. If there is no update for more than 2-3 business days, contact us or directly call the logistics company to inquire about any potential issues, such as holidays or adverse weather conditions causing delays.
2.Why does my package appear to be opened and repackaged?
Sometimes, due to the excessive weight of the package, delivery personnel may open it to facilitate easier handling, ensuring they can manage it on their own. They then repack the items to maintain the integrity of the packaging. While this may sound unusual, occasional situations like this can arise. Although we hope to avoid such occurrences, they might happen unexpectedly. If you discover any issues with the product after installation, please contact us immediately, and we will assist in resolving the matter. This problem is common with heavier cases and is not usually seen with regular products.
3.Why is there a slight difference between the product received and the advertising pictures?
Due to variations in display monitors and lighting conditions during photography, theactual color of the product may differ slightly. This is unavoidable. Fo r accurate color representation, please refer to the actual product color. If there is any discrepancy between the product and the images, please contact us. We suggest you can refer to our customer photos for more accurate information.
Customer Reviews
rolled this out onto the deck and she’s been sunbathing, bird-watching, and judging the neighbors ever since. it’s roomy, sturdy, and easy enough to move when we want to rearrange. honestly, she uses it more than her actual bed. no complaints from either of us.
my cat luna always wanted to go outside, but i was worried. now she spends hours in this catio safely exploring. she’s way more relaxed now — and i get some peace too!
i set this up on our patio and my cat milo loves it. he stretches out, watches birds, and just chills in the sun. it’s sturdy and easy to roll around when i need to move it.
1.What should I do if the logistics tracking hasn't been updated?
We will deliver your products to the logistics provider as soon as possible after receipt of the order,and you will receive the tracking number. Please check the shipping progress on the logistics provider's website. Please be patient as there may be a delay between shipping and the logistics provider's scanning. If there is no update for more than 2-3 business days, contact us or directly call the logistics company to inquire about any potential issues, such as holidays or adverse weather conditions causing delays.
2.Why does my package appear to be opened and repackaged?
Sometimes, due to the excessive weight of the package, delivery personnel may open it to facilitate easier handling, ensuring they can manage it on their own. They then repack the items to maintain the integrity of the packaging. While this may sound unusual, occasional situations like this can arise. Although we hope to avoid such occurrences, they might happen unexpectedly. If you discover any issues with the product after installation, please contact us immediately, and we will assist in resolving the matter. This problem is common with heavier cases and is not usually seen with regular products.
3.Why is there a slight difference between the product received and the advertising pictures?
Due to variations in display monitors and lighting conditions during photography, theactual color of the product may differ slightly. This is unavoidable. Fo r accurate color representation, please refer to the actual product color. If there is any discrepancy between the product and the images, please contact us. We suggest you can refer to our customer photos for more accurate information.