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35%OFF
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35%OFF
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35%OFF
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35%OFF
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35%OFF
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35%OFF
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35%OFF
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35%OFF
Customer Reviews
Love that the height adjusts to accommodate string lights or taller furniture—truly a functional and beautiful addition to our outdoor space.
As someone new to outdoor projects, I appreciated the clear instructions and labeled hardware—assembly took just 2 hours with a friend. The team’s remote support was responsive when we had questions, and the pre-drilled holes made anchoring to the wall a breeze. Now we have a stylish shelter for year-round use!
Since installing this pergola, we've spent much more time outside. It's made our backyard feel like an extension of our home.
We've had some strong winds and rain recently, and this pergola held up without any problems. It's clearly built to last.
hosted several gatherings under this pergola, and our guests always compliment it. It provides ample shade and creates a cozy atmosphere.
1.What should I do if the logistics tracking hasn't been updated?
We will deliver your products to the logistics provider as soon as possible after receipt of the order,and you will receive the tracking number. Please check the shipping progress on the logistics provider's website. Please be patient as there may be a delay between shipping and the logistics provider's scanning. If there is no update for more than 2-3 business days, contact us or directly call the logistics company to inquire about any potential issues, such as holidays or adverse weather conditions causing delays.
2.Why does my package appear to be opened and repackaged?
Sometimes, due to the excessive weight of the package, delivery personnel may open it to facilitate easier handling, ensuring they can manage it on their own. They then repack the items to maintain the integrity of the packaging. While this may sound unusual, occasional situations like this can arise. Although we hope to avoid such occurrences, they might happen unexpectedly. If you discover any issues with the product after installation, please contact us immediately, and we will assist in resolving the matter. This problem is common with heavier cases and is not usually seen with regular products.
3.Why is there a slight difference between the product received and the advertising pictures?
Due to variations in display monitors and lighting conditions during photography, theactual color of the product may differ slightly. This is unavoidable. Fo r accurate color representation, please refer to the actual product color. If there is any discrepancy between the product and the images, please contact us. We suggest you can refer to our customer photos for more accurate information.
Customer Reviews
Love that the height adjusts to accommodate string lights or taller furniture—truly a functional and beautiful addition to our outdoor space.
As someone new to outdoor projects, I appreciated the clear instructions and labeled hardware—assembly took just 2 hours with a friend. The team’s remote support was responsive when we had questions, and the pre-drilled holes made anchoring to the wall a breeze. Now we have a stylish shelter for year-round use!
Since installing this pergola, we've spent much more time outside. It's made our backyard feel like an extension of our home.
We've had some strong winds and rain recently, and this pergola held up without any problems. It's clearly built to last.
hosted several gatherings under this pergola, and our guests always compliment it. It provides ample shade and creates a cozy atmosphere.
1.What should I do if the logistics tracking hasn't been updated?
We will deliver your products to the logistics provider as soon as possible after receipt of the order,and you will receive the tracking number. Please check the shipping progress on the logistics provider's website. Please be patient as there may be a delay between shipping and the logistics provider's scanning. If there is no update for more than 2-3 business days, contact us or directly call the logistics company to inquire about any potential issues, such as holidays or adverse weather conditions causing delays.
2.Why does my package appear to be opened and repackaged?
Sometimes, due to the excessive weight of the package, delivery personnel may open it to facilitate easier handling, ensuring they can manage it on their own. They then repack the items to maintain the integrity of the packaging. While this may sound unusual, occasional situations like this can arise. Although we hope to avoid such occurrences, they might happen unexpectedly. If you discover any issues with the product after installation, please contact us immediately, and we will assist in resolving the matter. This problem is common with heavier cases and is not usually seen with regular products.
3.Why is there a slight difference between the product received and the advertising pictures?
Due to variations in display monitors and lighting conditions during photography, theactual color of the product may differ slightly. This is unavoidable. Fo r accurate color representation, please refer to the actual product color. If there is any discrepancy between the product and the images, please contact us. We suggest you can refer to our customer photos for more accurate information.